Even the best businesses have difficulties with customers occasionally. It is inevitable, especially in difficult economic circumstances.
Involving an impartial 3rd party at an early stage to help negotiate a mutually agreeable settlement can save everyone, time, money and stress.
The dispute resolution service is available free of charge to Premium Members, their customer and clients.
How The Process Works
- Dispute case opened
- Both parties agree to mediation
- Information obtained
- Evaluation of case with reference to the code of practice.
- UKCSA suggests steps to resolution
- Parties agree
- Agreement implemented
- Case closed
In extreme cases members may be expelled if they fail to adhere to the code of practice.