Dispute Resolution 

Even the best businesses have difficulties with customers occasionally. It is inevitable, especially in difficult economic circumstances. 

Involving an impartial 3rd party at an early stage to help negotiate a mutually agreeable settlement can save everyone, time, money and stress.

The dispute resolution service is available free of charge to Premium Members, their customer and clients.

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How The Process Works

  1. Dispute case opened
  2. Both parties agree to mediation 
  3. Information obtained  
  4. Evaluation of case with reference to the code of practice.
  5. UKCSA suggests steps to resolution
  6. Parties agree 
  7. Agreement implemented
  8. Case closed

In extreme cases members may be expelled if they fail to adhere to the code of practice.